How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
Best price around! I saw this on a luxury pet website and found it much cheaper. I bought the small mint anchor for my 10-week old pug. He is absolutely obsessed with it! It looks gorgeous in photos, which I am mindful of because you always end up taking a million photos of a new puppy.I can already tell it is going to stand up to abuse and last a very long time. He is teething right now, so I give this to him when he is lazy and doesn't want to play, but wants to calmly chew something on his own unbothered. It has saved many of my blankets already. Buy this if you have a chewer and you won't regret it! (They also offer a larger size without the rope as well.) Hope this helps :)
I bought 12 of these for my dogs as a summer gift (I'm a pro dog walker), I thought they were going to be a solid, hard rubber but they actually have a core inside. Still, they are very thick and durable, very good quality. I just mention that they aren't solid for those of you with aggressive chewers. They are really cute, colors are great, overall very happy.
Originally bought this for a toy anchor for our kids swing set. They have since taken it off and our Airedale puppy has been having her fun with it. Has held up wonderfully to both kids and the dog. Still looks great after being kept outside as well.
A little pricey but overall a good dog toy.
great quality rubber toy and rope for chewing
Would 100% buy this again, but I don’t have to because it’s still going strong and my dog loves it!
Our labrador puppy loves this (we also have it in red). It was a great chew toy for puppy teeth and now that his puppy teeth are falling out he loves this for teething and his "itchy gums". This has been one of his favorites since we first got him and I am sure will continue as such.Plus I am partial to anchors.
Very durable and floats. Dog loves it.